This afternoon, I’m attending the funeral for a coworker we lost last weekend. Over the course of the next week or two, we’ll be assisting his family gain access to the many online services he had managed. Each time I’ve experienced a tragedy like this, I’ve seen the families struggle with the digital footprint and account access of their lost loved one. Like life insurance, emergency access to online services is too often an item on our to-do list, rarely ever getting completed. Password managers help families in these situations. They act as a consolidated list of the accounts making up one’s digital footprint. However, if emergency access has not been set up, they provide no help and access becomes a major hurdle to overcome for a grieving family.
Even with power of attorney or a death certificate, the design of these services prevents the software makers from unlocking it or providing access. There are no back doors, nor should there be. As biometric authentication becomes more and more integrated into our everyday gadgets, additional challenges are presented to loved ones after their loss. This is also true when multi-factor authentication is in use. When families most need access to these digital resources, their access is denied. They can’t access contacts or download images from their loved one’s phone. They can’t log in to insurance or financial sites to help with funeral or memorial arrangements.
Last week, I asked several coworkers (all career IT professionals) if their spouse or partner would be able to access their secured data if they passed away or became incapacitated. Every one of them told me, “No.” Most had faith that a friend or coworker would be able to hack their way in. It was something on their to-do list or which they’d knock out as soon as they got home from work. I doubt any of them did.
I beg you. Please take 15 minutes out of your day today and set up emergency access to your password manager. Document the backup pin/code for biometric systems or MFA configurations.
Here’s how to set up emergency access for the most popular password managers:
While this discussion is a bit old, it also provides some valuable insight for setting up emergency access to your data: How can I give my wife emergency access to logins, passwords, etc.?